What was the main third-quarter shortfall?
- In the third quarter of 2026, U.S. same-store sales fell 5.4% year over year, worse than the market consensus forecast of a 4.9% decline. The company lowered its full-year U.S. same-store sales guidance from a decline of 4% to 6% to a decline of 6.5% to 7%, also below the then-current market consensus for a 5.7% decline.
- Average spending per transaction was broadly stable. The main issue was fewer customer visits, with the largest declines at lunch and snack times and relatively resilient dinner demand. New marketing, value offers and operational measures were not introduced until the second week of September, limiting their contribution to the third quarter; management also did not say that fourth-quarter same-store sales would improve from the third quarter.
- Bernstein expects same-store sales to return to positive growth in 2027, but believes the path to recovery has lengthened.
How is the company encouraging customers to visit more often?
- The marketing focus has shifted from building brand awareness to driving purchases. Management said the number of reactivated customers rose 20%, and organic search traffic and average weekly sales through owned channels also improved, but these indicators have yet to translate into quantifiable systemwide sales gains.
- Promotional bundles and single-person meal tests offer lower entry price points; the loyalty program has shifted from attracting sign-ups to using targeted offers and rewards to encourage second, third and fourth visits. Some promotions generated above-average transaction values because orders were larger and included more add-on items.
- Operationally, Smart Kitchen helped more stores consistently meet target service times, and food quality and preparation complaints fell 29%; however, these improvements have yet to translate into a broader sales recovery. 55% of the company's trade areas are concentrated among the most pressured consumer groups, with low-income and urban customers particularly weak, and competitor promotions are also intensifying.
How much can store openings support growth?
- The company added a net 76 stores globally in the third quarter, bringing the total to 3331 at quarter-end. However, it adjusted its 2026 guidance for global net openings to 440–450 stores, representing growth of 14.4%–14.7%, below the previous 15%–16%.
- A pipeline of 2300 committed store openings supports expansion. Management expects fewer new U.S. openings in 2027 than in 2026 because of market planning and the need to absorb existing stores, rather than weaker franchisee demand. International openings may offset the U.S. slowdown, and India is seen as an opportunity for 1000 stores.
How do promotions and store integration affect profits?
- Third-quarter adjusted EBITDA was 64 million dollars, roughly unchanged from a year earlier; the adjusted EBITDA margin fell from 36.2% to 34.6%. Food costs at company-owned restaurants rose 150 basis points from the first half, which management considers a reasonable reference point for systemwide investment in value offers.
- The Tampa acquisition covers 13 restaurants and development capacity for another 25 stores. Additional labor, training, maintenance and operational upgrades are expected to continue weighing on company-owned store margins in the fourth quarter; management views the deal as an opportunistic acquisition and is maintaining its asset-light model.
- Fourth-quarter selling, general and administrative expenses are expected to rise from the third quarter, reflecting increased marketing investment and the absence of the expense benefit recorded in the third quarter from forfeited equity awards. Management expects the higher level of marketing spending not to continue into 2027.
How does Bernstein balance recovery against pressure?
- Bernstein maintains its Market-Perform rating and 155-dollar price target: the store pipeline and improvements in commercial initiatives provide support, but the delayed same-store recovery, consumer pressure and slower U.S. openings are constraints.
- The bank raised its EBITDA forecast for the next 12 months from 277 million dollars to 286 million dollars, while lowering its target valuation from 18.9 times to 18.4 times next-12-months EV/EBITDA, leaving the price target unchanged.