Effective date: 14 November 2026
For questions about UnHideA orders, your account, membership or individual report access, email help@unhidea.com. Use the same address for refund requests, copyright concerns and privacy requests.
Include “UnHideA” and the type of request in your subject line. The details below help us locate the issue; share only what is relevant to your request.
Orders & payments
Suggested subject: UnHideA · Order issue
Include your order number and a brief description. If you cannot find the order number, you can provide the email used for your account at purchase, the purchase date and the plan selected. If you have paid but access has not appeared, check that you are signed in to the account used for the purchase and avoid paying again while the issue is being checked.
For a USDT payment, you may also provide the network used for the order and the transaction hash. There is no need to send your complete wallet history or screenshots of your wallet balance.
Account & reading access
Suggested subject: UnHideA · Reading access
Tell us whether the issue concerns sign-in, membership status, access to an individual report or opening an original PDF. Include the relevant page link and any error message. Your device and browser name may help with troubleshooting. Screenshots are optional; hide unrelated personal information first.
Original PDFs are viewed online through the on-site reader. Sign in to the account with the relevant membership or individual report access, then open the original from the article page. Not every article includes an original PDF.
Refund requests
Suggested subject: UnHideA · Refund request
Include your order number and the reason for your request. If you cannot find the number, start with the email used for your account at purchase and the approximate purchase date. We will review the order and circumstances and respond by email. Sending a request does not mean a refund has been approved.
Refund eligibility and processing are governed by the refund policy applicable to your order and applicable law. Do not include a bank card number, wallet private key or recovery phrase in your initial email.
Copyright & content feedback
Suggested subject: UnHideA · Copyright concern / Content correction
If you believe content on this site affects your rights, include the relevant page link, identify the work or specific content, explain your role as the rights holder or an authorized representative, and provide a link or brief supporting material that helps us verify the claim. If further information is needed, we will explain what to provide.
For factual, translation or citation errors, identify the passage and the basis for the correction. You do not need to send an entire paid report, identity documents or unrelated private material.
Privacy & account data
Suggested subject: UnHideA · Privacy request
You may request access to, correction of or deletion of your account and related data. Briefly describe your request. For account data requests, we recommend writing from the email associated with your account. If you cannot use that email, explain the situation first.
To protect your account, we may need to verify your identity and will explain the minimum information needed. Do not send passwords, sign-in codes or identity documents. See our privacy notice for information about data handling.
Response times
We usually send an initial response within 2 business days, and no later than 3 business days. For complex issues, our initial response will explain the next step. An initial response does not mean the issue has been resolved or a refund has reached you.
Before you email
Current monthly and annual memberships are purchased separately for each term. The existing payment flow does not automatically charge you at expiry; you need to make another purchase to continue. An individual report order provides online reading access to the purchased report. Use the email above for payment or reading issues.
Do not send bank card numbers, CVVs, passwords, sign-in codes, wallet private keys or recovery phrases by email. To add information about an existing request, reply to the same email conversation.